Boiler repair in Norwich and Norfolk
If your boiler has stopped, ring us and we will tell you what is wrong with it. Emergency call-out is £85 in Norwich, diagnosis happens on that same visit, and you get a price for the repair before any work starts
The short version
- Emergency call-out
- £85 in Norwich, plus a travel band further out
- Diagnosis
- Same visit as the call-out, not a separate charge
- Attendance
- Usually same day, across the whole patch
- Gas work
- Certified by a Gas Safe registered engineer
- Hot water cylinders
- G3 qualified, done in-house
- Covering
- Norwich, mid Norfolk and the north Norfolk coast
What we get called out to
The faults that make up most of the work, and what usually causes them
No hot water, heating still works
Usually the diverter valve or its actuator. A common part, usually a same-visit fix
No heating, hot water still works
Often the pump, a seized valve or a controller that has lost its pairing rather than the boiler itself
A fault code on the display
Send us a photo of it on WhatsApp before we come out. Half the time we can tell you what it is and what it will cost from the code alone
Pressure dropping, topping it up repeatedly
Something is leaking, and it is usually not the boiler. Topping up more than twice a year is a fault, not maintenance
Banging, kettling or gurgling
Scale on the heat exchanger, or sludge in the system. Both are fixable and both get worse if left
Lockout, or it will not fire at all
Could be gas supply, ignition, the condensate frozen in winter, or a genuine lockout that needs resetting properly rather than repeatedly
What does a boiler repair cost?
The emergency call-out is £85 in Norwich. That covers attendance and the diagnosis — you are not charged separately to be told what is wrong
Once we know what it is, you get a price for the repair before any work starts. If the part is one of the common ones we carry, the repair usually happens on the same visit. If it has to be ordered, we tell you what it costs and how long before you decide anything
Outside Norwich a travel band is added to the call-out based on distance. It is shown to you when you ring, not added to the bill afterwards
Who carries out the gas work?
Gas boiler work is carried out by a Gas Safe registered engineer, who certifies it under their own registration number
Everything around it — the diagnosis, the system side, pipework, pumps, valves, controls and hot water cylinders — is done in-house. AK Plumbing and Heating is G3 qualified for unvented hot water cylinders
How quickly can you get here?
Usually same day, wherever you are on the patch. Norwich, mid Norfolk and the north Norfolk coast all get same day attendance for an emergency — the coast included, quoted work by arrangement
The emergency line is open at any hour. It is one engineer rather than a call centre, so if it rings out we are under a floor somewhere — leave a message and the call comes back as soon as we are free
How soon, and whereabouts?
The postcode is how we check we cover you
Where we cover
Boiler repair across 54 towns, villages and neighbourhoods — see the full list
Questions we get asked
Straight answers, including when the answer is not to book us
Worth reading first
Some of this you can sort out yourself, and we would rather you knew that
