Emergency plumber in Norwich and Norfolk
Burst pipe, leak coming through a ceiling, no water at all. Turn the stopcock off first, then ring — emergency call-out is £85 in Norwich and attendance is usually same day, wherever you are
The short version
- Emergency call-out
- £85 in Norwich, plus a travel band further out
- Line
- Open any hour, straight to us
- Attendance
- Usually same day, across the whole patch
- First thing to do
- Turn off the stopcock
- On the van
- The common parts, so most jobs finish first visit
- Covering
- Norwich, mid Norfolk and the north Norfolk coast
What we get called out to
The faults that make up most of the work, and what usually causes them
Burst pipe
Stopcock off, then ring. If water is anywhere near electrics, kill the power at the consumer unit first
Water coming through a ceiling
Usually a bathroom above, sometimes a heating pipe under a floor. Stopcock off buys you time either way
No water at all
Check a neighbour before you ring us — if the whole street is out it is Anglian Water and there is nothing to charge you for
Leaking under the sink or the bath
Often a waste or a compression joint rather than the pipe. Cheap to fix, expensive to leave into a floor
Overflowing loo or cistern
Isolate at the service valve if there is one. Frequently a failed float valve and a same-visit fix
Frozen or burst outside pipe
January work in Norfolk, particularly on exposed north-facing walls and unlagged outbuildings on the coast
What should I do before you arrive?
Turn the water off at the stopcock. That single action does more to limit the damage than anything else, and it is usually under the kitchen sink, in a downstairs loo, or under the stairs — there is a guide below if you cannot find yours
If water is near electrics, turn the power off at the consumer unit before you go anywhere near it. Then put a bucket under it, move what you can, and ring us
A photo on WhatsApp genuinely helps. Half the time we can tell you whether it needs an emergency visit or whether it will safely wait until morning at a normal rate
What does an emergency call-out cost?
The emergency call-out is £85 in Norwich. That covers attendance and finding the fault. Outside Norwich a travel band is added based on distance and told to you when you ring, not added afterwards
The repair is priced before any work starts. Common parts are carried on the van, so most emergencies are finished on the first visit rather than becoming a return trip
How quickly can you get here?
Usually same day, wherever you are on the patch. Norwich, mid Norfolk and the north Norfolk coast all get same day attendance for an emergency — the coast included, quoted work by arrangement
The emergency line is open at any hour. It is one engineer rather than a call centre, so if it rings out we are under a floor somewhere — leave a message and the call comes back as soon as we are free
How soon, and whereabouts?
The postcode is how we check we cover you
Where we cover
Emergency plumbing across 54 towns, villages and neighbourhoods — see the full list
Questions we get asked
Straight answers, including when the answer is not to book us
Worth reading first
Some of this you can sort out yourself, and we would rather you knew that
